Last updated on 13 November 2018 (version 6.0)
Each individual promotion will come with its own set of specific promotional terms and conditions in addition to these Standard Promotional Terms and Conditions (“Standard Promo Terms”). You should therefore read these Standard Promo Terms in combination with the applicable promotional terms for any competition, bonus or promotion (referred to as a “promotion” or “bonus” interchangeably throughout these terms) you wish to enter.
If for any reason, a promotion does not have Significant Terms, the promotion will default to these Standard Promo Terms only. Where such Significant Terms conflict with these Standard Promo Terms, the Significant Terms will take precedence.
We have a zero-tolerance policy towards bonus abuse, taking unfair advantage of us and/or other suspicious activity, and we reserve the right to block and remove bonuses and/or associated winnings from accounts that we suspect are involved in such activities or behaviours. Examples of such activities or behaviours are outlined in clause 2.3 below.
We reserve the right to review transaction records and logs at our discretion from time to time. You hereby consent in advance to the same. If, upon such a review, it appears that you are participating, or attempting to participate, in strategies that are (a) promotional abuse; and/or (b) irregular play; we reserve the right to deny, withhold, revoke or withdraw your entitlement to any promotion, winnings or bonus, or terminate your access to the website and/or block your account and any other accounts you may have on our network.
Examples of promotional abuse and/or irregular play (otherwise known as promotional play restrictions):
(ii) There is any evidence of a series of wagers placed by a customer or group of customers (e.g. Where common wagering patterns across the same have been identified across accounts to take advantage of an offer), which due to a promotional offer results in guaranteed customer profits irrespective of the outcome, whether individually or as part of a group, we reserve the right to confiscate or void the winnings.
(iii) “Delayed winnings”, for example, while playing a game, a "free spin" or "bonus" feature is initiated with bonus or cash funds, then the player steps out of the “free spin” or “bonus” feature bonus by closing the game and moving to another game. The player then goes back to the original game to complete the “free spin” or “bonus” feature at a later time in circumstances such as after the bonus money has been forfeited, lost or wagering met and converted to cash.
(iv) “State game abuse” where the use of bonus or cash funds are used purely to progress through the bonus stages (for example, collecting 9 out of 10 coins to reach that bonus feature) and then final stages (for example, playing to collect the final coin to reach 10 out of 10 coins to reach the bonus feature) completed with cash bets when bonus funds have been forfeited, lost or wagering met and converted to cash. These games include, but are not limited to those listed as 0% contribution in the wagering table in clause 5.5 below.
(v) “Bets on table” leaving large bets on a table, for example in blackjack, and then returning at a later time in circumstances such as after the bonus money has been forfeited, lost or wagering met and converted to cash to complete the bet.
(vi) Depositing and withdrawing funds shortly after, for example, deposit funds to receive free spins, and then wager your deposit just over 1 time your deposit value, initiate a withdrawal and then initiate your free spins.
(vii) Whether known or unknown to us, taking advantage of any software or system bug, loophole, fault, error or failure including, but not limited to, in respect to any game.
We reserve the right in our sole discretion to deny you from all future promotions. Once you have been informed that you are no longer eligible for promotions, and should you take up any promotion, all winnings from that promotion will be confiscated.
Only one promotion is awarded per UK account per UK player meaning one per family, household address, IP address, email address, telephone number, credit or debit card and/or e-payment account, or shared computer (e.g. school, public library or workplace). If you are found to be in breach of this clause, all winnings will be confiscated.
A player's total account balance consists of a cash account balance (‘Cash Balance’) and a bonus account balance (‘Bonus Balance’). All sums which you deposit into your account shall be placed in your Cash Balance. Sums which you receive under a bonus for performing particular tasks are paid into your Bonus Balance.
A Player may be offered different types of bonuses that are limited to different game types, such as a Slots only. When you enter a game that bonus money is permitted on, you will see this in your Bonus Balance. When you enter a game that bonus money is not permitted on, i.e. restricted games, you will not see the bonus money in your Bonus Balance.
The possible winnings connected to the bonus will be locked to the casino account until the wagering has been completed. Where promotions do allow withdrawals with an active bonus balance, at this stage, any remaining bonuses will be revoked.
Bonus amounts credited to a player's bonus account are subject to thirty-five (x35) times wagering requirements before they are converted to your Cash Balance and can be withdrawn (unless explicitly stated otherwise).
Different games played contribute different percentages towards the wagering requirements. Wagering requirements are the total amount that must be staked on eligible games to convert a bonus. Wagering requirements are based on the total stake amount. Please see the table below for game weight distributions for all wagering purposes (unless otherwise stated):
Wagering requirements (percentage of each wager on the game that will contribute towards your wagering requirement)
Except: 300 Shields, Big Bad Wolf, Blood Suckers, Bloodsuckers ii, Dead or Alive, Jackpot 6000, Kings of Chicago, Lucky 8 Line, Secrets of the Stones, Super Nudge 6000 & Victorious
Except: Arcade Bomb, Astro Legends: Lyra and Erion, Bandida, Beautiful Bones, BigSlot500, Book of Gods, Boxo, Castle Builder I, Castle Builder II, Cloud Quest, Cool Buck – 5 Reel, Crime Scene, Dancing in Ice, Da Winci, Dead or Alive 2, Devils Delight, Doctor Electro, Dragons Myth, EggOMatic, Extra Chilli, Forsaken Kingdom, Fruits Gone Wild, Gemix, Gunslinger Reloaded, Holy Diver, Hong Bao, Jewel Quest Riches, Le Kaffee Bar, Leaders of the Free Spin World, Lucky Angler a Snowy Catch, Mahjong88, Pearls of India, Peek-a-Boo, Piggy Pirates, Pirates Plenty, Poker Dogs, Pride & Prey, Rage to Riches, Reel Heist, Reel Talent, Robin Hood Shifting Riches, Sea Hunter, Spin Town, Subutteo, The Lost Riches of Amazon, The Wish Master, Three Musketeers, Tomb Raider, Tomb Raider Secret of the Sword, Top Cup Day, Tower Quest, Untamed Giant Panda, Valkyries of Odin, Van Gogh, Viking Runecraft, White Rabbit, Wild Spartans, Zombie Hoard, Zombie Rush
0% (no contribution)
Video Poker Games
Scratchcards & Keno
0% (no contribution)
Jackpot games (Progressives)
0% (no contribution)
EXAMPLE 1: A player has purchased £100 and received a bonus of £100, therefore has a total balance of £200. The player has decided to play slots only, therefore, the player must stake (wager) 35 x £100 bonus = £3,500, before the bonus is converted into cash and eligible for withdrawal.
EXAMPLE 2: A player receives a £10 bonus with a 10 wager requirement. The eligible games are game A at 100% game weighting and game B at 20% game weighting. The total staking amount required to convert the bonus playing game A (100% weighting) would be £100 (£10 bonus x 10 WRs). If game B was the players preferred game choice, which counts at 20%, every £1 stake would count as £0.20 towards the wagering requirement. The player would have to wager a total of £500 on to fully convert the bonus. .
Only one bonus is permissible per deposit. Each bonus from each deposit are mutually exclusive. Deposit-related bonuses cannot be “stacked” (unless it is a specific tiered offered).
For any wagers made, the wager is deducted from the player's Cash Balance. If there is no cash available, then the wager is deducted from the Bonus Balance.
Any other bonuses received, such as redemption of Loyalty Points, will be added to your bonus account and will be subject to standard wagering requirements.
If both bonus and cash funds are used, winnings will be distributed to the bonus and cash account accordingly.
If you do not want any bonus which has been deposited into your account by us then you are entitled to request that it be reversed out of your account only if no game play has taken place since receiving that said bonus.
Any coupons redeemed must meet standard wagering requirements and any specific coupon terms.
Only one valid coupon can be redeemed within any 24-hour period and coupons cannot be used in conjunction with any other promotion unless otherwise stated.
(i) The number of bonus spins the player can receive will be included in the specific promotion. Whilst bonus spin promotional offers are advertised on specific games, they may be accessed on a variety of other games. Once the bonus spins have been used on any game, they cannot be redeemed again.
(ii) Unless otherwise stated, winnings from bonus spins are credited in casino bonus and are capped to a maximum of £100. Winnings that exceed this amount will be removed from the account. Any play using bonus spins winnings will not unlock bonus funds and all winnings will return directly to your bonus account.
All bonuses will expire after 30 days of account inactivity unless the specific promotion terms state otherwise. All bonus spins will expire after 10 days from the date they were awarded unless stated otherwise. We reserve the right to remove unused bonuses and related bonus winnings if the promotion's terms are not fulfilled within this period.
We have the right to remove (i.e. put back to zero) loyalty points if there has been no activity on the player’s account within 30 days.
Void bets will not contribute toward promotional offers and players whose accounts become closed for any reason prior to the end of promotions will not be eligible to gain any promotional benefits.
Our staff or any such person's subsidiary or associated companies, agents or members of their families or households, are not eligible to participate in promotions. We reserve the right to verify the eligibility of all participants.
English Terms & Conditions always take priority
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